jsbowden: (Default)
( Jan. 9th, 2009 11:37 am)
I know the whole world is trying to download the Winderz 7 Beta, but I need to get updates for standalone machines in classified areas, so, can you like, maybe, oh, I don't know, RATE LIMIT the Windows 7 downloads so the rest of us can still get shit done?
jsbowden: (Default)
( Jan. 9th, 2009 11:37 am)
I know the whole world is trying to download the Winderz 7 Beta, but I need to get updates for standalone machines in classified areas, so, can you like, maybe, oh, I don't know, RATE LIMIT the Windows 7 downloads so the rest of us can still get shit done?
jsbowden: (Default)
( Jan. 9th, 2009 11:37 am)
I know the whole world is trying to download the Winderz 7 Beta, but I need to get updates for standalone machines in classified areas, so, can you like, maybe, oh, I don't know, RATE LIMIT the Windows 7 downloads so the rest of us can still get shit done?
So, I have this shiny new E4300 for someone here. The machine it's replacing used a PCMCIA/Cardbus card for VZW Mobile Broadband access. This machine has no PCMCIA slot. Fortunately, Dell now ships internal Mobile BB cards for several carriers as an option. Verizon is on that list, so I order the card in question. It came in this morning. I just spent forty minutes on the phone with Dell Tech Support (Gold, NBD...it adds $100 to the machine cost, and is worth every penny) establishing that no, I can't install this card after the fact. The antenna for it lives in the flat panel frame, but it's not installed unless you order the laptop from the factory with the card pre-installed.

This is a shiny new machine, and I have 21 days to tell my Dell rep that no thanks, we don't need it after all, gimme an RMA. The inexpensive and quick way for Dell to make me happy is to replace the frame around the flat panel with one that has the antenna I need, but I guarantee you that their screwed up inflexible policy will force us to return the machine, the VZW BB card, and order an identical machine with the card pre-installed. This will cost Dell at least $1000, since this machine, you know, the one that has zero hardware problems and is less then two weeks old, will be sent to the remanufacture pile to be sold off there. Replacing the frame will cost them parts + shipping.

Guess which way this will go. All to save two cents.
So, I have this shiny new E4300 for someone here. The machine it's replacing used a PCMCIA/Cardbus card for VZW Mobile Broadband access. This machine has no PCMCIA slot. Fortunately, Dell now ships internal Mobile BB cards for several carriers as an option. Verizon is on that list, so I order the card in question. It came in this morning. I just spent forty minutes on the phone with Dell Tech Support (Gold, NBD...it adds $100 to the machine cost, and is worth every penny) establishing that no, I can't install this card after the fact. The antenna for it lives in the flat panel frame, but it's not installed unless you order the laptop from the factory with the card pre-installed.

This is a shiny new machine, and I have 21 days to tell my Dell rep that no thanks, we don't need it after all, gimme an RMA. The inexpensive and quick way for Dell to make me happy is to replace the frame around the flat panel with one that has the antenna I need, but I guarantee you that their screwed up inflexible policy will force us to return the machine, the VZW BB card, and order an identical machine with the card pre-installed. This will cost Dell at least $1000, since this machine, you know, the one that has zero hardware problems and is less then two weeks old, will be sent to the remanufacture pile to be sold off there. Replacing the frame will cost them parts + shipping.

Guess which way this will go. All to save two cents.
So, I have this shiny new E4300 for someone here. The machine it's replacing used a PCMCIA/Cardbus card for VZW Mobile Broadband access. This machine has no PCMCIA slot. Fortunately, Dell now ships internal Mobile BB cards for several carriers as an option. Verizon is on that list, so I order the card in question. It came in this morning. I just spent forty minutes on the phone with Dell Tech Support (Gold, NBD...it adds $100 to the machine cost, and is worth every penny) establishing that no, I can't install this card after the fact. The antenna for it lives in the flat panel frame, but it's not installed unless you order the laptop from the factory with the card pre-installed.

This is a shiny new machine, and I have 21 days to tell my Dell rep that no thanks, we don't need it after all, gimme an RMA. The inexpensive and quick way for Dell to make me happy is to replace the frame around the flat panel with one that has the antenna I need, but I guarantee you that their screwed up inflexible policy will force us to return the machine, the VZW BB card, and order an identical machine with the card pre-installed. This will cost Dell at least $1000, since this machine, you know, the one that has zero hardware problems and is less then two weeks old, will be sent to the remanufacture pile to be sold off there. Replacing the frame will cost them parts + shipping.

Guess which way this will go. All to save two cents.
Help you give your money to their employer anyway, but I'm FINE with that.

Hello, $SYMANTEC_SALESWEENIE, I need a quote for adding this $LIBRARY and $TAPE_DRIVE to my current Veritas installation. Please help me spend my employer's money on your stuff. Die in a fire, thanks.

It's a tough economy, you'd think helping me give them money would be even more at the top of the list than usual.

Apparently not.

I've only been trying to get them to take our money for two months now.
Help you give your money to their employer anyway, but I'm FINE with that.

Hello, $SYMANTEC_SALESWEENIE, I need a quote for adding this $LIBRARY and $TAPE_DRIVE to my current Veritas installation. Please help me spend my employer's money on your stuff. Die in a fire, thanks.

It's a tough economy, you'd think helping me give them money would be even more at the top of the list than usual.

Apparently not.

I've only been trying to get them to take our money for two months now.
Help you give your money to their employer anyway, but I'm FINE with that.

Hello, $SYMANTEC_SALESWEENIE, I need a quote for adding this $LIBRARY and $TAPE_DRIVE to my current Veritas installation. Please help me spend my employer's money on your stuff. Die in a fire, thanks.

It's a tough economy, you'd think helping me give them money would be even more at the top of the list than usual.

Apparently not.

I've only been trying to get them to take our money for two months now.
jsbowden: (Eclipse)
( Aug. 28th, 2008 09:46 am)
So, I have these two DIMMs that have gone to that great computer in the sky. Again. When I upgraded my machine last summer, I ordered a pair of Crucial Ballistix 1GB PC2 DDR2 800 DIMMs. They were inexpensive, performed extremely well, and don't generate much heat. A few months later, I ordered a second pair. That pair, despite being the same part number, was slightly different. They were single sided instead of dual sided like their predecessors. Okay, whatever, they're matched, they still use the same voltages and timings, and they worked. Initially. They died back in June, so I RMA'd them and their replacements showed up two weeks later. Fast forward to last week. The replacements failed, at the approximate same age as the ones they replaced. So, once again I find myself doing the RMA dance. Micron gives a lifetime warranty on these, so they'll replace them for free, but having to replace half my RAM every two months is gonna get old fast. Except, now it's even MORE fun:

Hello Jamie,

Thank you for your response back. We no longer carry the Ballistix that run at 2.2V, only the 2.0V. If you would like we can adjust your RMA to all four modules that you have so that the voltages match.


So apparently, they EOL'd the RAM in question, likely due to the fact that the single sided version sucks shit through a swizzle straw and was failing like clockwork for everyone who bought them (I know, I've been looking around at all kinds of online fora...everyone agrees...the dual sided DIMMs are stable and reliable, the single sided aren't worth the sand they were fabricated from).

The fun part here is that now I have this voltage and timing mismatch, which Crucial will happily replace all four DIMMs over, but how the hell am I supposed to use a machine WITH NO MEMORY IN IT while I wait for the replacements? And if the newer DIMMs are as unreliable as what they're replacing? I really don't want to have to pull my machine apart every few months to yank out the memory while I wait around for replacement hardware to show up. Oh, and let's not forget, it isn't exactly cheap to send the fucking memory back to them in the first place.

I am not in a happy place right now. Corsair make perfectly good memory too, and Egghead will ship it far faster than Micron will ship my RMA.
jsbowden: (Eclipse)
( Aug. 28th, 2008 09:46 am)
So, I have these two DIMMs that have gone to that great computer in the sky. Again. When I upgraded my machine last summer, I ordered a pair of Crucial Ballistix 1GB PC2 DDR2 800 DIMMs. They were inexpensive, performed extremely well, and don't generate much heat. A few months later, I ordered a second pair. That pair, despite being the same part number, was slightly different. They were single sided instead of dual sided like their predecessors. Okay, whatever, they're matched, they still use the same voltages and timings, and they worked. Initially. They died back in June, so I RMA'd them and their replacements showed up two weeks later. Fast forward to last week. The replacements failed, at the approximate same age as the ones they replaced. So, once again I find myself doing the RMA dance. Micron gives a lifetime warranty on these, so they'll replace them for free, but having to replace half my RAM every two months is gonna get old fast. Except, now it's even MORE fun:

Hello Jamie,

Thank you for your response back. We no longer carry the Ballistix that run at 2.2V, only the 2.0V. If you would like we can adjust your RMA to all four modules that you have so that the voltages match.


So apparently, they EOL'd the RAM in question, likely due to the fact that the single sided version sucks shit through a swizzle straw and was failing like clockwork for everyone who bought them (I know, I've been looking around at all kinds of online fora...everyone agrees...the dual sided DIMMs are stable and reliable, the single sided aren't worth the sand they were fabricated from).

The fun part here is that now I have this voltage and timing mismatch, which Crucial will happily replace all four DIMMs over, but how the hell am I supposed to use a machine WITH NO MEMORY IN IT while I wait for the replacements? And if the newer DIMMs are as unreliable as what they're replacing? I really don't want to have to pull my machine apart every few months to yank out the memory while I wait around for replacement hardware to show up. Oh, and let's not forget, it isn't exactly cheap to send the fucking memory back to them in the first place.

I am not in a happy place right now. Corsair make perfectly good memory too, and Egghead will ship it far faster than Micron will ship my RMA.
jsbowden: (Eclipse)
( Aug. 28th, 2008 09:46 am)
So, I have these two DIMMs that have gone to that great computer in the sky. Again. When I upgraded my machine last summer, I ordered a pair of Crucial Ballistix 1GB PC2 DDR2 800 DIMMs. They were inexpensive, performed extremely well, and don't generate much heat. A few months later, I ordered a second pair. That pair, despite being the same part number, was slightly different. They were single sided instead of dual sided like their predecessors. Okay, whatever, they're matched, they still use the same voltages and timings, and they worked. Initially. They died back in June, so I RMA'd them and their replacements showed up two weeks later. Fast forward to last week. The replacements failed, at the approximate same age as the ones they replaced. So, once again I find myself doing the RMA dance. Micron gives a lifetime warranty on these, so they'll replace them for free, but having to replace half my RAM every two months is gonna get old fast. Except, now it's even MORE fun:

Hello Jamie,

Thank you for your response back. We no longer carry the Ballistix that run at 2.2V, only the 2.0V. If you would like we can adjust your RMA to all four modules that you have so that the voltages match.


So apparently, they EOL'd the RAM in question, likely due to the fact that the single sided version sucks shit through a swizzle straw and was failing like clockwork for everyone who bought them (I know, I've been looking around at all kinds of online fora...everyone agrees...the dual sided DIMMs are stable and reliable, the single sided aren't worth the sand they were fabricated from).

The fun part here is that now I have this voltage and timing mismatch, which Crucial will happily replace all four DIMMs over, but how the hell am I supposed to use a machine WITH NO MEMORY IN IT while I wait for the replacements? And if the newer DIMMs are as unreliable as what they're replacing? I really don't want to have to pull my machine apart every few months to yank out the memory while I wait around for replacement hardware to show up. Oh, and let's not forget, it isn't exactly cheap to send the fucking memory back to them in the first place.

I am not in a happy place right now. Corsair make perfectly good memory too, and Egghead will ship it far faster than Micron will ship my RMA.
The fuckheads at Symantec are going up against the god damned wall so fast they won't know what happened until after they've been shot.

I have this nifty little box from Network Appliance. It can haz lotz of dryve spayce! As of right now, I can't back it up. See, I bought a license for my Netbackup server for the Network Appliance module, right as Symantec was fucking Veritas up in every way they could manage.

My license key? Doesn't work with Symantec's system, since it doesn't recognize that Veritas existed prior to acquisition, and hey, why the fuck would existing customers matter? Just getting those fucks to get me a serial number that their web site would acknowledge was valid was a six month ordeal. Now, I just need the actual bits. You know, the software. The software that their serial number is invalid for, according to their fucking portal, so I can't download it (not that it would run, even if it would let me, since it claims my serial number doesn't do what it's supposed to apparently).

I fucking swear, as much as I despise Legato (me and Legato have had a hate hate relationship since their malicious excuse for a backup system ate its index at least once every tape cycle back when I was at NASA, and rebuilding that index took for fucking ever, thanks to the 4 tape libraries each holding several hundred tapes it was supposed to be managing), I'm so ready to call them and ask how much they'll charge to fuck me, since as of right now, it'll hurt less that what Symantec is doing.

I just got off the phone with yet another clueless fucking monkey who still doesn't understand what I want. Gee, Network Appliance and EMC are the two largest storage vendors on the whole fucking planet, and yet, it seems that no one at Symantec know who they are.
The fuckheads at Symantec are going up against the god damned wall so fast they won't know what happened until after they've been shot.

I have this nifty little box from Network Appliance. It can haz lotz of dryve spayce! As of right now, I can't back it up. See, I bought a license for my Netbackup server for the Network Appliance module, right as Symantec was fucking Veritas up in every way they could manage.

My license key? Doesn't work with Symantec's system, since it doesn't recognize that Veritas existed prior to acquisition, and hey, why the fuck would existing customers matter? Just getting those fucks to get me a serial number that their web site would acknowledge was valid was a six month ordeal. Now, I just need the actual bits. You know, the software. The software that their serial number is invalid for, according to their fucking portal, so I can't download it (not that it would run, even if it would let me, since it claims my serial number doesn't do what it's supposed to apparently).

I fucking swear, as much as I despise Legato (me and Legato have had a hate hate relationship since their malicious excuse for a backup system ate its index at least once every tape cycle back when I was at NASA, and rebuilding that index took for fucking ever, thanks to the 4 tape libraries each holding several hundred tapes it was supposed to be managing), I'm so ready to call them and ask how much they'll charge to fuck me, since as of right now, it'll hurt less that what Symantec is doing.

I just got off the phone with yet another clueless fucking monkey who still doesn't understand what I want. Gee, Network Appliance and EMC are the two largest storage vendors on the whole fucking planet, and yet, it seems that no one at Symantec know who they are.
The fuckheads at Symantec are going up against the god damned wall so fast they won't know what happened until after they've been shot.

I have this nifty little box from Network Appliance. It can haz lotz of dryve spayce! As of right now, I can't back it up. See, I bought a license for my Netbackup server for the Network Appliance module, right as Symantec was fucking Veritas up in every way they could manage.

My license key? Doesn't work with Symantec's system, since it doesn't recognize that Veritas existed prior to acquisition, and hey, why the fuck would existing customers matter? Just getting those fucks to get me a serial number that their web site would acknowledge was valid was a six month ordeal. Now, I just need the actual bits. You know, the software. The software that their serial number is invalid for, according to their fucking portal, so I can't download it (not that it would run, even if it would let me, since it claims my serial number doesn't do what it's supposed to apparently).

I fucking swear, as much as I despise Legato (me and Legato have had a hate hate relationship since their malicious excuse for a backup system ate its index at least once every tape cycle back when I was at NASA, and rebuilding that index took for fucking ever, thanks to the 4 tape libraries each holding several hundred tapes it was supposed to be managing), I'm so ready to call them and ask how much they'll charge to fuck me, since as of right now, it'll hurt less that what Symantec is doing.

I just got off the phone with yet another clueless fucking monkey who still doesn't understand what I want. Gee, Network Appliance and EMC are the two largest storage vendors on the whole fucking planet, and yet, it seems that no one at Symantec know who they are.
So, I have this robotic tape library that I've had a hate hate relationship with for going on four years now. It works well enough that I can't justify the cost of a replacement, but at the same time, it fucks up often enough to annoy the hell out of me (about twice a week, I have to manually pull a tape out of the drive as tape A gets hung in slot B when trying to pull out).

It Came From StorageTek!

Coming Soon!

To a datacenter near you!

Thrills, chills, excitement, adventure!

Now, these days Sun Microsystems is who I have to turn to for support on this, as they bought StorageTek a couple years back. It seems we don't have support on this bit of hardware anymore. Why is that? Well, it's because when our last support contract expired, they never sent us a renewal letter. Why would they want our money for essentially nothing, after all? I mean, in four years, I've called them once. I called them a few weeks ago now for a quote on a new support contract, as I HATE having production equipment not having coverage, especially on something as critical as back ups.

Of course, I've never heard back from them. And what do I come in to find this morning? A FAILED TAPE DRIVE! YAY! Thank you Sun, another company I could once depend on, now just another vendor I'd burn to the ground given the option.

Oh, and it's FUCKING SNOWING. A lot.
So, I have this robotic tape library that I've had a hate hate relationship with for going on four years now. It works well enough that I can't justify the cost of a replacement, but at the same time, it fucks up often enough to annoy the hell out of me (about twice a week, I have to manually pull a tape out of the drive as tape A gets hung in slot B when trying to pull out).

It Came From StorageTek!

Coming Soon!

To a datacenter near you!

Thrills, chills, excitement, adventure!

Now, these days Sun Microsystems is who I have to turn to for support on this, as they bought StorageTek a couple years back. It seems we don't have support on this bit of hardware anymore. Why is that? Well, it's because when our last support contract expired, they never sent us a renewal letter. Why would they want our money for essentially nothing, after all? I mean, in four years, I've called them once. I called them a few weeks ago now for a quote on a new support contract, as I HATE having production equipment not having coverage, especially on something as critical as back ups.

Of course, I've never heard back from them. And what do I come in to find this morning? A FAILED TAPE DRIVE! YAY! Thank you Sun, another company I could once depend on, now just another vendor I'd burn to the ground given the option.

Oh, and it's FUCKING SNOWING. A lot.
So, I have this robotic tape library that I've had a hate hate relationship with for going on four years now. It works well enough that I can't justify the cost of a replacement, but at the same time, it fucks up often enough to annoy the hell out of me (about twice a week, I have to manually pull a tape out of the drive as tape A gets hung in slot B when trying to pull out).

It Came From StorageTek!

Coming Soon!

To a datacenter near you!

Thrills, chills, excitement, adventure!

Now, these days Sun Microsystems is who I have to turn to for support on this, as they bought StorageTek a couple years back. It seems we don't have support on this bit of hardware anymore. Why is that? Well, it's because when our last support contract expired, they never sent us a renewal letter. Why would they want our money for essentially nothing, after all? I mean, in four years, I've called them once. I called them a few weeks ago now for a quote on a new support contract, as I HATE having production equipment not having coverage, especially on something as critical as back ups.

Of course, I've never heard back from them. And what do I come in to find this morning? A FAILED TAPE DRIVE! YAY! Thank you Sun, another company I could once depend on, now just another vendor I'd burn to the ground given the option.

Oh, and it's FUCKING SNOWING. A lot.
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